Frequently Asked Question

The examples below correspond primarily to Outlook 2010 however, the settings are similar for other versions of Outlook and email clients.

To set up Microsoft Office Outlook 2010:

1. Open Microsoft Office Outlook 2010.
2. Go to File > Info > Add Account.
3. Select the checkbox Manually configure server settings or additional server types. Click Next.
4. Select the Internet Email option and click Next.
5. Specify the following:
   • Your name.
   • Your email address.
   • Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
   • Incoming mail server. Type your domain name. For example, mail.example.com.
   • Outgoing mail server (SMTP). Type your domain name. For example, mail.example.com.
   • User Name. Specify your full email address. Example: johndoe@example.com.
   • Password. Most likely, this password coincides with the password you use for logging in to Plesk.
   • Require logon using Secure Password Authentication (SPA). Leave this option cleared.
6. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.
7. Click the Advance tab
8. Change the Incoming Port to 993 using SSL encryption. (Alternatively, you may use 143 without SSL if these change causes problems)
9. For IMAP mail change the outgoing Port to 587 using TLS encryption
10. For POP3 mail change the outgoing Port to 465 using SSL encryption
11. Note: if you are using IMAP you should enter inbox beside "Root folder path" (applies Outlook only)
12. Click Next.
13. Click Finish.